by Navigate Team | May 14, 2020 | Customer and Brand
Forgetting about your customers, even for a second, may seem unthinkable to anyone with a CX responsibility, especially in today’s life and times. However, customer experience powerhouses like Disney, Zappos, Vanguard and TD Bank have built their success—and in...
by Navigate Team | Jul 17, 2019 | Customer and Brand, Leadership, Navigate Updates
It’s true, strictly speaking, that our clients are leaders of some of the region’s largest companies. But their leadership roles aren’t what define them. What does define them – in our view – is their commitment to transformational change. Their understanding that...
by Navigate Team | May 13, 2019 | Customer and Brand, Leadership, Life Sciences, Operating Model, Organization and Talent
As we approached Philly Tech Week, I found myself trying to decide which version of the song “Walk This Way” I preferred: Aerosmith or Run DMC? Our Introduced session focused on driving meaningful business transformation through human-centered design and featured our...
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