Client Stories

HRIS Adoption:
Utility Hits a Home Run

A major regional utility served millions of customers efficiently and successfully each day, but was struggling to achieve the same in administering key HR processes.

The company’s use of six disparate systems across payroll, recruiting, onboarding, and employee data management was resulting in significant duplication of processes, data, and reporting inaccuracies, and a challenging work environment for the company’s HR employees. To improve operational efficiency, and employee retention and satisfaction, an HRIS transformation was in order.

The CIO brought in Navigate to lead the transition from six legacy systems to a single, robust HRIS platform. Navigate partnered with the HR department throughout, taking on additional responsibilities to keep the department and project on track in light of high employee turnover – including the departure of the project lead and CHRO within the first month.

Within six weeks of go-live, an impressive 98% of employees had already made the transition to the new platform. Careful planning and execution had paid off: the project launched on time and in full, and employee feedback described the communication strategy as the best in the company’s history.

The team also led the development and execution of the change management strategy, which included the creation of a change agent network – employees from across the company positioned and primed to drive adoption within their specific areas – to facilitate this and any future transformation efforts. Within six weeks of go-live, an impressive 98% of employees had already made the transition to the new platform. Careful planning and execution had paid off: the project launched on time and in full, and employee feedback described the communication strategy as the best in the company’s history.

Employees now had increased access to and control over their personal information, and process duplication and data inaccuracies were vastly reduced. Best of all, employee engagement and satisfaction measures – within HR and beyond – were all on the rise. Proof positive that a successful HRIS adoption has the power not only to improve operational performance but also to elevate the employee experience: a true home run.

Change Management Done Right
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