When an immediate opportunity or challenge presents itself, how do you quickly evaluate the information you have and make the best decision for your business?
Navigate regularly helps clients carefully consider their proprietary data and data sources in order to bring clarity to current issues. Through this process, organizations benefit from increased visibility and capability to evaluate performance, set appropriate goals for future productivity, and make better-informed decisions overall.
The client experienced an ineffective delivery of product informational materials to customers, which resulted in a high-volume of calls into its customer care group along with a corresponding rise in operating cost.
Navigate was tasked with building a business case to validate a few alternatives for introducing a new delivery mechanism so as to ensure key product information gets to customers. Navigate’s work involved identifying and partnering with stakeholders from various business functions to collect data and understand current state cost inputs; developing a model to predict sales and the necessary accompanying product materials; analyzing data inputs and leveraging the model to forecast future cost savings; and recommending a new delivery mechanism based on business case findings.
The client was armed with a tool to make key business decisions and more accurately anticipate reduction in expense. The output of the business case forecasted significant annual cost savings, driven by a deflection of customer care and service-on-install calls.