Businesses today face increasing challenges from a variety of sources – limited industry growth, ongoing regulatory changes, and shareholders concerned about profit and risk. Operational processes and key business units must be at peak performance for an organization to keep pace with these demands, remain competitive, and achieve business objectives. You can’t just be doing things right – you must make sure you are doing the right things, with maximum impact.
Navigate offers clients objective insight into how they can improve their operations, whether they are looking to strengthen overall performance or improve a critical business area. We also apply our specialized knowledge base to help clients fully understand and analyze their valuable data, so that they can make more informed decisions today and into the future. Ensuring controls, resources, processes, and technology are in proper alignment with key business strategies will not only make your business more efficient – it will drive greater profit.
The client’s procedures for providing customer quotes, capturing orders, and forecasting demand was too manually driven and led to errors during order fulfillment. This impacted both cost of sales and customer satisfaction.
The client wanted to assess the performance of a key business function, to ensure that it was efficient, aligned with enterprise strategy, and delivering the expected outcome.
The client experienced an ineffective delivery of product informational materials to customers, which resulted in a high-volume of calls into its customer care group along with a corresponding rise in operating cost.