Change is often viewed as a threat rather than an opportunity. Approaching change with the attention and sensitivity that it demands is vital in achieving sustained adoption that drives real value for your company. A strategic change management plan will accelerate the adoption of the change, decrease turnover, improve employee performance, and enhance the credibility of your leadership and your brand.
At Navigate, we consider your organization’s culture, operations, processes, and structure before developing a customized change management plan that leverages the tactics that will truly enable success. We don’t believe in one-size-fits all solutions – and we won’t force you to use an expensive technology or methodology that isn’t the right fit. Instead, we offer practical, realistic, and flexible guidance that is uniquely tailored to your company’s resources, budget, and capacity for change. Our team’s expertise across all of our service areas ensures that you receive a comprehensive solution, positioning your organization for success now and for future change initiatives.
A Pharmaceutical Manufacturing Company was implementing Microsoft’s Office 365 across its global locations, but the initial program deployment did not have an effective change management strategy and plan. As a result, adoption was slow and generated significant resistance, and the company struggled to execute such a large implementation. Navigate was brought on to help restart the program and get the initiative back on track.
Navigate’s approach leveraged a comprehensive and holistic change strategy that prioritized leadership preparation, communication and engagement, training and education, and an upfront current state and change readiness assessment. Specific tactics included:
– Adoption booths and product demonstrations to create awareness for new products and interact directly with end users.
– On-demand training and user experience guides to enable stakeholders to be successful in longer-term roles.
– Creative communications using multiple channels.
The change program helped to foster awareness of the company’s Office 365 products and their benefits, showcasing efficient ways to use the technology and increase productivity.
By establishing KPIs early in the program, the company has been able to measure the adoption of the Office 365 tools and track their use. The specific accomplishments of the program are numerous (nearly 3,000 PCs upgraded to Microsoft 2016, 200+ malicious attachments blocked, 600+ SharePoint sites migrated, etc.). Ultimately, as a result of the change program, the company’s employees can more efficiently and effectively share the knowledge, experience, and insight they create.