[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern"][vc_column][vc_column_text]It’s true, strictly speaking, that our clients are leaders of some of the region’s largest companies. But their leadership roles aren’t what define them. What does define them – in our view – is their commitment to transformational...

Happy employees lead to happy clients, and happy employees are engaged and given the opportunity to use their strengths at work every day! At Navigate, we recently implemented the Gallup CliftonStrengths-based approach to better engage our team, share feedback, and create a common “vocabulary” to...

Successful projects all have one thing in common: They engage the proper business stakeholders early and often. The benefits of this are far-reaching – improved communication, stronger relationships, and increased overall buy-in. Yet, it’s all too common for the business to only be involved sporadically,...

Successful companies understand when it is time to bring experts in to assist with specific challenges –  and that’s often where we come in, providing objective, third-party insight into what issues need to be addressed and how. Such was the case with The Service Companies, the nation’s...

On January 6th, several Navigate employees attended an early morning Arts + Business Council of Greater Philadelphia event featuring Harvard Business School professor and best-selling author Clayton Christensen. Christensen is known as the “father of disruptive innovation,” based on his book, The Innovator’s Dilemma, published nearly...

In a little over a year, a new accounting standard (ASC 606) will be enacted, impacting how companies recognize revenue and causing ripple effects across multiple departments, business processes, and stakeholders. The new guidelines are very pervasive and represent one of the greatest shifts in...

Navigate announces that two new Senior Managers have joined the firm, further strengthening its significant capabilities in services to help clients operate with greater efficiency and productivity. Michelle Grant brings 16 years of business consulting experience working with clients in a variety of industries, including...

To keep pace with fast growing industries, companies are required to continually upgrade and enhance its current systems and solutions. As new or upgraded systems and solutions are implemented, the role of Business Analyst is becoming increasingly more important. Whether the project team is using...

Utility companies and cable companies share a few of the same fundamental customer service challenges. In both industries, billing systems integration and management, call center operations, and service outage management are prime focal points that can cause many sleepless nights at all levels of the...

A shift in thinking about the role of social media for interaction between companies and their customers has emerged over the past few years. Traditionally, social media “strategy” was seen as an impulsive response to protect brand reputation when customers would take to Facebook or...

Change Management Done Right
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