March 29-31 marked this year’s Global Service Jam (GSJam), a weekend-long journey into service design. This was the ninth consecutive year that groups around the world came together to create services based on a single ambiguous prompt. Navigate was a key supporter of the Philadelphia...

Initiating a transformation is an exciting, or anxiety-inducing, prospect for any organization. In my experience, if you approach change from an internal lens, with a focus on employees, you can leverage that organizational core to build outward based on a strong foundation. Of course, many organizations...

We recently had the opportunity to participate in Widener University’s Innovation Series and present at the Digital Process & Product Conference. Well attended by executives focused on IT, innovation, operations, digitalization, business process management, and transformation, the conference explored the impact of digital technologies and...

The call-to-action from leadership to adopt a digital-first business strategy is prevalent across industries, and that is certainly true in life sciences. The benefits of such a transformation are numerous (enhanced patient outcomes and experiences, broadened customer reach, streamlined clinical trial data management, faster time...

Recently we discussed how your company can deliver an onboarding experience that “wows” customers or clients, establishing the groundwork for them to begin purchasing your goods and services. Getting this right sets the stage for lifelong relationships. Perhaps not surprisingly, a lot of companies struggle with...

As discussed in my previous blog post (How to Build a Vision and Strategy for Emerging Technology), businesses continue to invest (or make plans to invest) in emerging technologies. But, while there are numerous emerging technologies to consider, Intelligent Automation (IA) capabilities are the fastest-growing...

Establishing lifelong customers is the goal of every company – it creates relatively predictable and reliable sales, generates deeper relationships that provide more insights for product development, and even helps to develop and maintain a more loyal and committed workforce. However, getting customers to that...

Competition among life sciences companies to maintain or advance their positions in the marketplace has led to an industry-wide push for innovation – Chief Innovation Officers and Innovation Centers of Excellence are becoming more common than ever before. However, despite these investments, many of these...

Change Management Done Right
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