We recently had the opportunity to participate in Widener University’s Innovation Series and present at the Digital Process & Product Conference. Well attended by executives focused on IT, innovation, operations, digitalization, business process management, and transformation, the conference explored the impact of digital technologies and...

The call-to-action from leadership to adopt a digital-first business strategy is prevalent across industries, and that is certainly true in life sciences. The benefits of such a transformation are numerous (enhanced patient outcomes and experiences, broadened customer reach, streamlined clinical trial data management, faster time...

Recently we discussed how your company can deliver an onboarding experience that “wows” customers or clients, establishing the groundwork for them to begin purchasing your goods and services. Getting this right sets the stage for lifelong relationships. Perhaps not surprisingly, a lot of companies struggle with...

As discussed in my previous blog post (How to Build a Vision and Strategy for Emerging Technology), businesses continue to invest (or make plans to invest) in emerging technologies. But, while there are numerous emerging technologies to consider, Intelligent Automation (IA) capabilities are the fastest-growing...

Establishing lifelong customers is the goal of every company – it creates relatively predictable and reliable sales, generates deeper relationships that provide more insights for product development, and even helps to develop and maintain a more loyal and committed workforce. However, getting customers to that...

Competition among life sciences companies to maintain or advance their positions in the marketplace has led to an industry-wide push for innovation – Chief Innovation Officers and Innovation Centers of Excellence are becoming more common than ever before. However, despite these investments, many of these...

Our readers are likely familiar with Philly Tech Week, an annual week-long celebration of technology and innovation happening throughout the Greater Philadelphia region. We look forward to the event every year because we get to listen to intriguing discussions, learn about new and exciting things...

There is no mistaking the impact of digital and design principles on organizations. In fact, research by the Design Management Institute indicates that companies embracing these concepts outperformed the S&P 500 by 219 percent over a ten-year period from 2004 through 2014. As organizations pursue digital...

I recently had a conversation with a client about technology that he expects to impact his industry in the near future. Like many other executives in his position, his CEO had tasked him with building the company’s vision and strategy to address the opportunities presented...

Change Management Done Right
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