by Navigate Team | May 14, 2020 | Customer Experience Transformation
Forgetting about your customers, even for a second, may seem unthinkable to anyone with a CX responsibility, especially in today’s life and times. However, customer experience powerhouses like Disney, Zappos, Vanguard and TD Bank have built their success—and in...
by Navigate Team | Apr 30, 2020 | Customer Experience Transformation, Digital and Technology Enablement, Navigate Updates
“Not another virtual meeting!” If that sentiment has crossed your mind in recent days and weeks as you check your look in the mirror, find something to occupy your learn-from-home kids and shove the dog into the backyard—you’re not alone. While they...
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