Gaining executive buy-in for new initiatives can be difficult but leveraging the power of good storytelling can help. Think about it: if you can sell the story of your idea to key decision makers – a story that focuses on what matters to them –...

March 29-31 marked this year’s Global Service Jam (GSJam), a weekend-long journey into service design. This was the ninth consecutive year that groups around the world came together to create services based on a single ambiguous prompt. Navigate was a key supporter of the Philadelphia...

Initiating a transformation is an exciting, or anxiety-inducing, prospect for any organization. In my experience, if you approach change from an internal lens, with a focus on employees, you can leverage that organizational core to build outward based on a strong foundation. Of course, many organizations...

I recently had the opportunity to speak to The Global Service Design Network’s community in D.C. about how service design is not different from other disciplines, but rather a cross-disciplinary extension. Well-known in Europe, service design has just begun to really take hold in the...

Change Management Done Right
Complete the form below to access the webinar recording and supplemental materials - courtesy of Navigate.
Your Information will never be shared with any third party.