Initiating a transformation is an exciting, or anxiety-inducing, prospect for any organization. In my experience, if you approach change from an internal lens, with a focus on employees, you can leverage that organizational core to build outward based on a strong foundation. Of course, many organizations...

I recently had the opportunity to speak to The Global Service Design Network’s community in D.C. about how service design is not different from other disciplines, but rather a cross-disciplinary extension. Well-known in Europe, service design has just begun to really take hold in the...

Change Management Done Right
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