We recently had the opportunity to participate in Widener University’s Innovation Series and present at the Digital Process & Product Conference. Well attended by executives focused on IT, innovation, operations, digitalization, business process management, and transformation, the conference explored the impact of digital technologies and...

Establishing lifelong customers is the goal of every company – it creates relatively predictable and reliable sales, generates deeper relationships that provide more insights for product development, and even helps to develop and maintain a more loyal and committed workforce. However, getting customers to that...

The elephant in the room, the man in the mirror – we’re all familiar with these phrases. But, what about the elephant in the mirror? Sometimes, even with the best intentions, we get in our own way. Not too long ago, in my “Untying the Knot”...

Have you ever been faced with a problem that you know is a priority, but you don’t even know where to begin to tackle it? Think of it this way: Your problem is a terrible knot. It’s seemingly impossible to determine the best approach to...

Change Management Done Right
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