Change Management

Change Management

Change is an inevitable part of a growing and thriving organization but is too often viewed by employees and other stakeholders as a threat rather than an opportunity.

A lack of understanding of change and how it’s implemented can cause performance issues to pervade and, when not handled thoughtfully, lead to employee dissatisfaction and weakened relationships with leadership. Furthermore, without adequately preparing those affected by the change, a company risks exceeding budgets and timelines, and even project failure.

Approaching change with the attention and sensitivity that it demands is vital in achieving its expected benefits. Navigate considers the impact of an organization’s culture, history, and structure before developing a customized plan based on key change components. This plan emphasizes clear and consistent communication, engaged leadership, appropriate notice and training for new or adjusted responsibilities, and overall management of any risks to achieving success.

Navigate Success Story

Office 365 Implementation at a Pharmaceutical Manufacturing Company

BUSINESS PROBLEM

A Pharmaceutical Manufacturing Company was implementing Microsoft’s Office 365 across its global locations, but the initial program deployment did not have an effective change management strategy and plan. As a result, adoption was slow and generated significant resistance, and the company struggled to execute such a large implementation. Navigate was brought on to help restart the program and get the initiative back on track.

SOLUTION

Navigate’s approach leveraged a comprehensive and holistic change strategy that prioritized leadership preparation, communication and engagement, training and education, and an upfront current state and change readiness assessment. Specific tactics included:
– Adoption booths and product demonstrations to create awareness for new products and interact directly with end users.
– On-demand training and user experience guides to enable stakeholders to be successful in longer-term roles.
– Creative communications using multiple channels.

OUTCOME

The change program helped to foster awareness of the company’s Office 365 products and their benefits, showcasing efficient ways to use the technology and increase productivity.
By establishing KPIs early in the program, the company has been able to measure the adoption of the Office 365 tools and track their use. The specific accomplishments of the program are numerous (nearly 3,000 PCs upgraded to Microsoft 2016, 200+ malicious attachments blocked, 600+ SharePoint sites migrated, etc.). Ultimately, as a result of the change program, the company’s employees can more efficiently and effectively share the knowledge, experience, and insight they create.

Does Your Organization:

  • Anticipate change or growth that will impact your employees.
  • Operate in an industry that is subject to instability or sudden change.
  • Sense anxiety within the organization regarding future change.
  • Are concerned about your current leaders effectively guiding your workforce through change in a way that increases adoption and improves performance.
  • Know that communications are not being delivered and reinforced consistently at all levels of the organization.
  • Believe your employees view change as a threat rather than an opportunity for growth. 
  • Have a history of poorly-managed business transformations.

What You Can Expect from Navigate:

  • An experienced team that has helped many organizations through strategic, tactical, and operational changes, and is dedicated to understanding your specific concerns and challenges.
  • An impact assessment to determine the degree to which your change will affect people, process and technology.
  • A framework that focuses on engaging leadership through the change process, building capabilities and credibility for future change initiatives.
  • A keen understanding of human nature and the ability to leverage it in support of your change. When people feel they are a part of change, they tend to accept it more willingly and enthusiastically, and not simply see it as a cause for concern. Clear and consistent messaging is important.
  • A roadmap that will enable you to prepare for and work through your change – and ultimately attain its objectives.
  • Development and execution of any needed training as a result of change, with support from Navigate’s resources (equipped with relevant skills and certifications).
  • Tools to measure the impact and end result of the change once implemented.
strategy_quote_block
Change Management Done Right
Complete the form below to access the webinar recording and supplemental materials - courtesy of Navigate.
Your Information will never be shared with any third party.