A lack of understanding of change and how it’s implemented can cause performance issues to pervade and, when not handled thoughtfully, lead to employee dissatisfaction and weakened relationships with leadership. Furthermore, without adequately preparing those affected by the change, a company risks exceeding budgets and timelines, and even project failure.
Approaching change with the attention and sensitivity that it demands is vital in achieving its expected benefits. Navigate considers the impact of an organization’s culture, history, and structure before developing a customized plan based on key change components. This plan emphasizes clear and consistent communication, engaged leadership, appropriate notice and training for new or adjusted responsibilities, and overall management of any risks to achieving success.
A Pharmaceutical Manufacturing Company was implementing Microsoft’s Office 365 across its global locations, but the initial program deployment did not have an effective change management strategy and plan. As a result, adoption was slow and generated significant resistance, and the company struggled to execute such a large implementation. Navigate was brought on to help restart the program and get the initiative back on track.
Navigate’s approach leveraged a comprehensive and holistic change strategy that prioritized leadership preparation, communication and engagement, training and education, and an upfront current state and change readiness assessment. Specific tactics included:
– Adoption booths and product demonstrations to create awareness for new products and interact directly with end users.
– On-demand training and user experience guides to enable stakeholders to be successful in longer-term roles.
– Creative communications using multiple channels.
The change program helped to foster awareness of the company’s Office 365 products and their benefits, showcasing efficient ways to use the technology and increase productivity.
By establishing KPIs early in the program, the company has been able to measure the adoption of the Office 365 tools and track their use. The specific accomplishments of the program are numerous (nearly 3,000 PCs upgraded to Microsoft 2016, 200+ malicious attachments blocked, 600+ SharePoint sites migrated, etc.). Ultimately, as a result of the change program, the company’s employees can more efficiently and effectively share the knowledge, experience, and insight they create.