Data Analysis

Data Analysis

Are you leveraging the data you have to understand and manage problems?

With the ever-growing use of technology and associated volumes of data created by it, many companies have enormous amounts of information at their disposal. However, they struggle to understand how to capture it, what to do with it, and/or how to derive value from it. They are data rich, but insight poor.

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We strive to help companies capture, organize, understand, interpret, utilize, and visualize their data. With a better understanding of your company’s data, you can make better informed decisions, gain insight into key business challenges and opportunities, and uncover areas of focus to enhance client satisfaction.

Navigate Success Story

DATA ANALYSIS – IMPROVING EMPLOYEE RETENTION FOR PREMIER PROVIDER OF MANAGED HOSPITALITY SERVICES

BUSINESS PROBLEM

Our client, a hospitality service provider, was experiencing higher than expected turnover compared to industry standards throughout their national organization. This resulted in increased spending for replacement of these departing employees. Our client’s leadership understood this was an issue, but lacked the resources and/or data availability to understand and manage the problem.

SOLUTION

Navigate was retained to work with key members of management to understand the root sources and costs of high turnover while identifying targetable improvements. The project centered around sourcing and analyzing data gathered from disparate systems related to departing employees, new hires, re-hires, training, and recruiting costs. We utilized various data analysis techniques to define turnover rate and cost across different job types, tenures, markets and properties.

OUTCOME

By analyzing the data available, Navigate determined the client’s actual turnover rate was approximately 30% higher than industry standard. The cost to onboard and train the employees contributing to this turnover equated to a significant portion (approximately 20%) of annual net income. We further identified three focused segments of the business to target for improvement in a follow-on phase, leveraging Design Thinking principles to develop and deploy advanced employee engagement activities.

Does Your Organization:

  • Have a mechanism in place to access and analyze data?
  • Utilize data to make informed decisions?
  • Leverage its data to understand themes and trends within your business?
  • Explore data to investigate business challenges being faced and opportunities for improvement?

What You Can Expect from Navigate:

  • We believe that data – when collected and used strategically – is the foundation for evolution and improvement.
  • We help you frame the problem, collect the data, process and explore the data, perform analysis, and effectively communicate the results using a story-telling approach.
  • We apply the Design Thinking process to deliver creative solutions.
  • We work closely with you to build and execute solutions, monitor their impacts, and make adjustments in real time.
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Change Management Done Right
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