Business Problem

The client sought to develop and execute a risk assessment for business units throughout the company. 

Solution

Navigate worked with the client to:

• Co-develop an approach and customize the model.  We defined key objectives and critical success factors for the risk assessment.  We also discussed risk terminology, tools and technology to be employed during the project
• Link strategies, risks & business processes.  We reviewed key business risks relative to the client's strategies, objectives, and initiatives, such as strategic plans
• Administer web-enabled risk assessment survey.  The risk assessment team designed and executed a web-enabled, entity wide survey leveraging input from key employees across multiple levels
• Conduct focused risk assessment interviews.  Using Navigate's proven methodology, our risk and industry professionals teamed with the client to gain risk insight through highly structured interviews and small working sessions with senior leaders and management

Outcome

Navigate assisted executives with preparing for an audit committee meeting to present both an executive level risk assessment and detailed findings and recommendations.  Navigate provided our client with a customized:

• Risk assessment linked to key business risks and strategic initiatives
• Risk universe highlighting key business risks
• Risk map
• Definition of risks

Business Problem

Management was under enormous pressure to drive value through growing their business and generating sustainable profit, while identifying and mitigating risks.  They were looking for an approach that would meet corporate control requirements, but also drive additional business insight.  Our client was looking to achieve a balance between process efficiency and control effectiveness to address related risks.

Solution

Navigate worked with the client to:

• Define, diagnose and prioritize process, initiative and control improvements
• Advise management on the development of and deployment plan for improvements
• Assist with the deployment of improvements
• Report the results of the improvement projects

Outcome

We helped our client align operational performance with control requirements and risk management objectives.  Our client was able to:

• Remove redundant and ineffective controls from the process
• Align a cost effective process across the company
• Fix the root cause of issues and improve processes

Business Problem

HIPAA regulations and an internal audit required the establishment of a comprehensive business continuity (BC) program that would protect the entire organization.

Solution

Navigate created a customized solution for the client by:

• Identifying specific business requirements, then researching and selecting a BC software solution to best meet those needs
• Completing a business impact analysis at each facility and developing individual BC plans for every department

Outcome

With Navigate’s solution, the client now has a reliable, system-wide BC program in place and also benefitted from:

• Inter-departmental activities and their dependencies identified, enabling more efficient and effective methods for providing patient support during times of duress
• Emergency communications processes (both internal and external) enhanced to minimize potential confusion

Business Problem

The client’s critical infrastructure was unprotected from potential long- and short-term operation interruptions.

Solution

Navigate was engaged to assess the current systems and develop a reliable disaster recovery (IT) plan. As part of its solution, Navigate:

• Developed and implemented back-up strategies for critical infrastructure and applications
• Developed an IT recovery plan and exercise program based on specifically identified business requirements

Outcome

As a result, the client now benefits from:

• Critical infrastructure and data that replicate to a co-location facility
• Cost savings - less costly IT recovery strategies in place for less critical infrastructure and applications
• Disaster (IT) recovery plans in place, along with an IT exercise program

Business Problem

Executive management and board members wanted a deeper and more transparent understanding of how risk was being managed in their company and, in particular, how risk efforts supported overall performance.  Risk management activities were numerous and fragmented.  Multiple functions were managing aspects of the company's risk profile.  Activities were disparate and different approaches were used, resulting in confusion and duplication of effort, as well as gaps in risk coverage.

Solution

Navigate worked with the client to:

• Define the current state competencies to assess, improve and monitor risks
• Evaluate the consistency in application of the risk framework across the organization
• Identify opportunities for alignment and coordination across traditional silos
• Define opportunities to improve risk management activities to influence organizational performance

Outcome

As a key outcome of the Risk Framework assessment, we helped our client identify and understand the misalignments, challenges, and improvement opportunities to their risk framework.  The output from this process was a clearer definition of focus areas and associated efforts that helped management drive specific improvements into the business.